News & Impact

Stanford Social Innovation Review

by Curtis Chang

I recently spent some time with one of the most well-regarded agencies in the Bay Area: Jewish Family and Children Services (JFCS). JFCS is the oldest public charity west of the Mississippi and serves the elderly from the entire community, not just the Jewish one. In the 1980s, it began to struggle financially. Amid this fiscal crisis, Anita Friedman took over as the executive director and vowed to reinvent the agency’s business model or go out of business trying.

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